Shipping policy

Super Ganesha Shipping and Returns Policy

Thank you for choosing Super Ganesha for your crystal needs! We strive to provide a seamless and positive shopping experience, and that includes clear and transparent shipping and returns information.

Shipping

  • Processing Time: We aim to process and ship your order within 24 to 48 hours of placement.
  • Domestic Shipping Carriers: We utilize reliable shipping partners for domestic deliveries, including USPS, FedEx, UPS, and DHL.
  • International Shipping Carriers: For international orders, we also use USPS, FedEx, UPS, and DHL.
  • Information Sharing: To ensure accurate and safe delivery, we share necessary shipping information with our carriers.
  • Shipping Responsibility: While we strive for prompt delivery, please note that shipping times are ultimately dependent on the carrier and their logistics. Super Ganesha is not responsible for any delays caused by the shipping company.
  • Unforeseen Delays: We are not responsible for shipping delays due to unforeseen circumstances such as weather, technical issues, or other calamities. However, we will do our best to assist you in obtaining information from the carrier.
  • Shipping Updates: Once your order is shipped, you will receive tracking information to monitor its progress.
  • Estimated Delivery: We provide estimated delivery times, but please remember these are estimates and actual delivery times may vary.
  • Delivery Responsibility: Super Ganesha is not responsible for any lost or stolen packages once they have been confirmed as delivered by the carrier.

Returns and Exchanges

  • Domestic Returns: Customers within the US have a 15-day window from the date of delivery to initiate a return or exchange. Please contact us within this timeframe, and upon inspection of the returned item, we will provide you with a prepaid return shipping label.
  • International Returns: International customers are responsible for return shipping costs for any exchanges or returns. Please contact us within 15 days of delivery to initiate the process.

Damaged Goods

  • In the unlikely event that your order arrives damaged, please contact us immediately. We will file an insurance claim with the shipping carrier to seek reimbursement and work with you to ensure a satisfactory resolution.

Contact Us

If you have any questions or concerns regarding shipping or returns, please don't hesitate to contact our customer support team. We're here to help!

Important Notes:

  • Please ensure your shipping address is accurate and complete to avoid any delivery issues.
  • Super Ganesha reserves the right to update this shipping and returns policy at any time.

Thank you for shopping with Super Ganesha!